Mr. Firas Saifan, Managing Director, Technology Strategies Middle East (TSME)
Technology Strategies Middle East – TSME is prepared for a major leap forward in the technology landscape. In an exclusive interview with Managing Director Mr. Firas Saifan, we learn about a game-changing initiative that will drive the company to further success. This development marks a significant milestone in TSME’s ongoing mission to redefine the industry. As 2023 draws to a close, TSME is showing an unwavering determination to solidify its presence and leave an even bigger mark on the tech scene as the company emphasizes its commitment to remain at the forefront of innovation together with its valued customers and partners.
- What is the core idea behind TSME’s Services EcoSystem approach?
We believe in partnerships that enable everyone to win rather than compete. We are offering our services to partners who can benefit from our expertise and ensure the highest quality in their client service delivery. We are actively collaborating with other SI’s for success, and we are building a service ecosystem that empowers everyone. We are proud to announce that so far this year, we have joined hands with over 20 service providers to produce more focused services and packages that are currently accessible to partners.
- How does this approach contribute to a win-win situation for TSME, clients, and partners?
Global and regional SI’s can leverage TSME’s vertical expertise namely in Process Management, Enterprise Architecture, Digital Transformation, and RPA using Software AG (ARIS, Alfabet, webMethods) and Automation Anywhere. In turn, SI’s would not find a need to invest in creating those capabilities but instead will rely on an internationally rewarded partner (TSME) whose profile is enriched with 500+ projects in those domains and with more than 21 years of focus on those products and domains.
- How is TSME investing in its delivery resources to ensure up-to-date skills and knowledge?
We have opened different branches around the globe and have extended our implementation arms through partnerships and joint ventures. Up until now, we have development and service hubs established in Jordan, Egypt, Hyderabad, and Rajasthan, in addition to regional offices in UAE, KSA, and the USA. We are working heavily on creating the most powerful resources that are enabled with the best capabilities to implement the different domains of Business Process Management, Enterprise Architecture, Digital Transformation, and RPA using cutting-edge tools powered by Software AG and Automation Anywhere. We are also actively offering advanced training programs and workshops for continuous learning and development opportunities.
- Can you elaborate on the strength and diverse skillsets of TSME’s delivery resource pool?
We offer a big pool of delivery resources that demonstrate strength as part of our efforts to empower scaling quickly, presenting flexibility, and leveraging expertise for clients and partners. Our diverse resources offer crucial strengths in Process Management, Enterprise Architecture, Digital Transformation, and RPA leveraging their skillset in cutting-edge Software AG and Automation Anywhere technologies. Our diverse talent pool, from specialized architects to automation experts, will work at scale to highlight agility, efficiency, and commitment to customer service delivery.
- How did TSME turn competition into an opportunity for innovation and improvement?
We believe that together, we can climb higher and achieve more. Although we can support clients and implementation partners (main contractors) with the best expertise, by joining forces we can also set our eyes on much bigger opportunities and areas for improvement. Here at TSME, we are always welcoming new ideas and are always open to change. In the end, success is a matter of collaboration.
- How does TSME ensure that client success remains the top priority, regardless of who implements a project?
We have a dedicated customer success team that always looks for areas of optimization and how to ensure the best implementation methods. This customer success team is not even related to the implementation team, so by offering this segregation of duties, we are sure that we aim for the best and for better success regardless of who implements or who’s in control. We build together, and we win together.
Key Takeaways:
- Building a new collaborative service ecosystem that benefits clients and partners.
- Adopting an approach to produce more focused services and packages.
- Partnering with more than 20 service providers.
- Collaboration to produce win-win situations.
- Strengthening a big pool of diverse delivery resources.
- Turning competition into an opportunity.
- The ultimate goal: prioritizing client success.
- Revenue target for 2023 achieved.
In conclusion, the focus that TSME is investing in Services EcoSystem is redefining the technology landscape and the ever-changing industry as the company emphasizes its dedication and commitment to fostering collaboration, innovation, and client success.
