About Our Customer – GIG Jordan
Gulf Insurance Group-Jordan is one of the largest insurance groups in the Middle East, headquartered in Kuwait and established as a shareholding Jordanian company back in 1996. GIG is recognized as one of the most crucial game-changers in the insurance industry with its visionary leadership, competence, and continuous initiatives to maintain innovation.
GIG ensures comprehensive and complementary coverage in the variety of insurance solutions it offers from medical and motor to marine and travel. Over the years, the company accumulated a set of powerful capabilities to become the first-rated insurance company in Jordan. It continues to adopt the latest technology and deploy cutting-edge solutions as part of its efforts to preserve consistent growth and excellence.
Challenges
GIG – Jordan sought more efficient day-to-day tasks and a smoother workflow by identifying multiple areas of improvement.
- Cost-saving solution.
- Automated time-consuming tasks.
- Minimize human error risks.
- Improve task performance.
- Raise the rate of accuracy and quality.
- Increase speed and efficiency.
- Enhance employee morale.
Solutions
Intelligent Automation was deployed as part of a Robotic Process Automation (RPA) project to achieve improvement in the workflow. The project consisted of multiple phases and included the following crucial solutions:
- Adopting a comprehensive RPA Platform.
- Integrating the new system with GIG’s legacy system.
- Creating an automated portal for insurance policy renewal.
Results
The RPA platform project successfully delivered rich opportunities for the leading insurance company to smoothly achieve its strategic objectives and vision.
- Boost efficiency with RPA bots that work 24/7.
- Automate repetitive tasks to save valuable hours of work.
- Diminishing the risk of errors.
- High flexibility and scalability.
- Cost-effectiveness.
- Gain a competitive edge.
- Generate huge Return on Investment (ROI).
“Introducing Intelligent Automation into our business operations has successfully unlocked new horizons for growth. With the partnership formed with TSME and the vision of GIG-Jordan, we were able to discover crucial aspects that ensure a seamless digital transformation journey using a cutting-edge technology that unlocks great potential.”
Leveraging the Power of Intelligent Automation
As part of its mission for continuous innovation and excellence, GIG found a valuable partner in Technology Strategies Middle East (TSME), one of the leading Consultancy, Business & Digital Transformation companies. The project was a testimony to the thriving partnership between both parties, representing dedication to unlock unlimited potential.
GIG offers a variety of insurance solutions that are comprehensive and growing for meeting all customer needs, the solutions consist of multiple coverages including medical insurance, motor insurance, general and engineering insurance, marine insurance, and travel insurance. The insurance company was looking for cutting-edge technology that would support a smooth workflow and day-to-day tasks that are completed efficiently, accurately, and with minimum risk.
Subsequently, the leading insurance company began leveraging the power of Robotic Process Automation (RPA), a revolutionary solution developed by the No. 1 cloud automation platform Automation Anywhere, to achieve its strategic goals and objectives for successful operations. RPA is considered a critical component of the digital transformation journey, employing intelligent automation for becoming an intelligent establishment with greater insights and seamless operations.
GIG launched RPA bots to automate time-consuming and repetitive tasks. This gave the company advanced software that can mimic rule-based business processes and interact with any application or system with human-like behavior, except having the capability to run non-stop with high speed, complete accuracy, full reliability, increased productivity, cost-effectiveness, minimized risk, and overall better business results.
Robotic Process Automation (RPA)
RPA uses intelligent automation technologies to automate time-consuming, repetitive tasks through software bots by mimicking rule-based business processes and interacting with any application or system with human-like behavior except with displaying intelligent capabilities.
Deploying a digital workforce that operates around the clock to complete day-to-day tasks ensures full reliability and accuracy, delivering better quality, productivity, efficiency, and minimized risks while boosting employee morale, unlocking a competitive edge, and guaranteeing a huge Return on Investment (ROI).
Designing and implementing a robust Intelligent Automation solution empowered GIG in multiple areas as per its improvement plans from increased speed and accuracy to achieving a competitive advantage and huge ROI. The RPA project was structured in multiple phases, each strategically aligned to address specific pain points and optimize the workflow.
Digital Workforce to Enable New Ways of Working
GIG-Jordan deployed a digital workforce that enabled new and more effective ways of working, adding value to operations, smoothening the workflow, and raising employee engagement and agility. Professionals and experts from TSME and GIG joined hands to initiate the project which consisted of 5 phases to reach the ultimate endgame and fulfill the expected deliverables of the project which focused on areas of improvement.
Adopting a comprehensive RPA platform that is specifically tailored to the unique requirements of GIG was considered one of the cornerstones of the program. The platform seamlessly integrated with the legacy systems identified, ensuring a smooth transition to the new automated processes. By integrating the new system with the legacy system, GIG successfully preserved its past investments and leveraged its existing infrastructure.
One of the key achievements of the project that ought to be highlighted was the development of an automated portal for Insurance Policy Renewal. In this process, pulling information was automated to streamline the renewal process for customers and to improve the efficiency, accuracy, and reliability of internal operations. Multiple processes such as taxes processes, data archiving, and endorsement management have been completed to empower the workflow and operations of GIG while allowing its staff to focus on more strategic tasks and activities to strengthen overall productivity and employee morale.
From discovery and design to migration, the project was handled swiftly, carefully, and with consideration of any pain points to optimize the workflow and present the deliverables of the project smoothly. The collaboration between GIG and TSME proved to be a true partnership. Throughout the course of the program, TSME was able to demonstrate a deep understanding of GIG’s goals and challenges to implement a solution that is tailored to the insurance company and that aligns with its strategic vision.
The strategic implementation of Intelligent Automation empowered GIG by transforming it into an intelligent-driven establishment with reformed operations, thus securing a strong competitive advantage in the insurance industry.
Intelligence & Innovation: Unlocking Businesses’ Full Potential
GIG-Jordan has successfully unlocked its full potential through its digital transformation journey to implement RPA and deploy a digital workforce that operates 24/7 with complete accuracy and reliability. By continuously utilizing innovation, GIG has been growing at an exponential pace to become one of the leading insurance companies in the region. RPA has further empowered the company by delivering multiple necessary capabilities.
- Efficiency & Improved Performance – RPA software bots operate around the clock non-stop, leading to a boost in efficiency and significant improvement in performance.
- Minimized Risks – The risk of human errors was drastically diminished, as the software bots execute tasks with full precision and accuracy.
- Flexibility & Scalability – A high degree of flexibility and scalability enabled GIG to adapt and expand its automation efforts as per evolving business needs.
- Cost-Effectiveness – Repetitive tasks that once consumed valuable hours of work were now completed in a fraction of the time, leading to substantial cost savings.
- Competitive Advantage – GIG gained a competitive edge to stay at the forefront of technological developments and to become distinguished among competitors and clients.
The immense benefits of the successful implementation of Intelligent Automation unlocked new opportunities and capabilities for GIG. The program empowered the insurance company to the fullest, from generating a substantial Return on Investment (ROI) to having the power to navigate the ever-changing landscape of the insurance industry and maintaining a leading position.
GIG has achieved enhanced service quality and operational efficiency once it concluded the program and deployed bots that perform day-to-day tasks 24/7 with complete reliability and accuracy. This in turn enabled the company to lead significant growth in the dynamic landscape of the modern business world. The collaboration between GIG and TSME stood as a testimony to a partnership that pursues powerful innovation, driving thriving outcomes and continuous success.
Seamless Journey to Unleash Efficiency with RPA
The success story of GIG stands as an ideal example of the powerful capabilities that are unlocked after integrating an intelligent solution. The journey of transforming the workplace through Robotic Process Automation (RPA) allowed the insurance company to achieve significant improvements in efficiency, accuracy, and cost-effectiveness across its operations while increasing the agility and adaptability of the company to become a leader in the industry. The deployment of RPA software bots further allowed GIG to streamline various processes, eliminating the risk of manual or human errors and accelerating task completion times. The success of this program took the commitment, expertise, and dedication of both teams from GIG and TSME, fostering an environment of shared success. As the story unfolded, the project served as an inspirational experience for GIG-Kuwait to likewise tap into the potential of RPA. Hence, becoming a testament to the seamless experience of unlocking efficiency, gaining a competitive edge, generating a huge ROI, and many more possibilities awaiting businesses looking to thrive in an ever-changing digital world.
