Qualifications Required:

▪ Bachelor’s degree in business administration or any related field.
▪ 3-5 years of experience.
▪ Proven work experience as an Account Manager.
▪ A Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level in a timely manner.
▪ Solid experience with CRM software and MS Office (particularly MS Excel).
▪ Experience delivering client-focused solutions to customer needs.
▪ Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
▪ Excellent listening, negotiation, and presentation abilities.
▪ Strong verbal and written communication skills.

Responsibilities:

▪ Serve as the lead point of contact for all customer account management matters.
▪ Build and maintain strong, long-lasting client relationships.
▪ Negotiate contracts and close agreements to maximize profits.
▪ Resolve conflicts and provide solutions to customers in a timely manner.
▪ Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
▪ Oversee the delivery of client solutions according to customer needs and objectives.
▪ Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
▪ Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
▪ Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
▪ Prepare reports on account status.
▪ Suggest actions to improve sales performance and identify opportunities for growth.
▪ Assist with challenging client requests or issue escalations as needed.